booking

House Rules

Arrival (Check-in)

Based on a confirmed and paid reservation, the accommodation provider is obliged to accommodate the guest on the date stated in the reservation, starting from 2:00 PM. From that time, the room is reserved for the guest, unless otherwise specified in the reservation. Early check-in is possible only by prior arrangement and subject to the apartment's availability.

Departure (Check-out)

Guests must check out in the morning, no later than 10:00 AM. By this time, the guest is required to leave the apartment and the parking space. If the guest fails to do so, the accommodation provider is entitled to charge a late check-out fee as follows:

If the guest is not present, the accommodation provider reserves the right to remove and store the guest’s belongings in the presence of a representative of the accommodation facility in order to prepare the room for the next reservation.

Apartment Equipment

Each apartment features a private bathroom with a shower, equipped with towels, a bath towel, a children’s step stool for the sink, and a hairdryer. The apartment includes a fully equipped kitchenette with a Nespresso coffee machine, a Smeg electric kettle, and basic kitchenware. A smart TV and Wi-Fi are also provided.

Access to the Apartment

The access code to the apartment, together with the code to the key safe, is sent after the reservation is completed and the tourist tax is paid; it is used by guests during their stay to enter the apartment.
The physical key is used for:

Pets

Pets are not allowed.

Quiet Hours

Guests are required to observe quiet hours from 10:00 PM to 7:00 AM.
If a guest under the influence of alcohol or drugs is considered unable to comply with the house rules, their access to the accommodation premises may be restricted. Repeated incidents will be grounds for termination of their stay.

Cleaning Services

Cleaning of the apartment is provided only before the guest’s arrival and after their departure. During the stay, standard cleaning services are not included. Guests may either leave their waste in the bin until departure or dispose of it in the designated area in the storage room (containers for both general and sorted waste).

Catering Services

There is no restaurant facility within the premises.

Damages Caused During the Stay

The client is liable for any damage caused to the property of the accommodation provider either by themselves or by persons using the accommodation or other services with the client’s knowledge, or those to whom the client granted access to the apartment. The guest is obliged to report the damage by phone and pay the corresponding compensation. This claim also applies to any damage discovered after the guest’s departure.
The accommodation provider is not responsible for guests’ personal belongings, motor vehicles, or bicycles. They also do not assume liability for items left behind or forgotten by guests, nor for any lost money, electronics, or other valuables.

Electrical Appliances and Equipment

It is not permitted to move furnishings or equipment without the accommodation provider’s consent, nor to interfere with the electrical network in any way. For safety reasons, guests may only use their own electrical appliances in the apartment if they are intended for personal hygiene (e.g. electric razors, hair dryers), or personal electronics such as laptops, mobile phone or tablet chargers, etc.
All guests are required to comply with fire safety regulations.

Smoking Areas and Fire Safety

Smoking is strictly prohibited in all indoor areas of the property. The designated smoking area is the apartment’s terrace. In case of violation, the operator reserves the right to impose a fine of CZK 5,000 / €200. Repeated violations may result in immediate termination of the guest’s stay without any refund or compensation.
Any handling of open fire or fireworks is strictly forbidden in the vicinity of the accommodation.

Children's Stay and Other Information

When leaving the room, guests must close the windows (doors to the terrace and shared garden) and return the key to the locker to the safe at the entrance (the fridge, dishwasher, and HomePod remain powered).
For safety reasons, children under the age of twelve may not remain in the apartment without the supervision of an adult. The legal representative is fully responsible for any damages caused by the children. Weapons are prohibited in all areas of the property.

 

 

We believe that by following the above measures, your stay will be smooth and as safe as possible.

The team of SOVA Apartment by Nora Apartments.