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Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF ACCOMMODATION SERVICES IN THE SOVA APARTMENT FACILITY – BY NORA APARTMENTS

These general terms and conditions (hereinafter referred to as "GTC") apply to the process of concluding an accommodation contract and govern the general rights and obligations between the guest (hereinafter referred to as "client") and the operator of the Sova Apartment facility – by Nora Apartments – Rise Owl Apartments s.r.o., Trnitá 500/9, Brno 602 00, registered in the Commercial Register of the Regional Court in Brno, section C, entry 141918, VAT number: 222 21 271 (hereinafter referred to as "accommodation provider"). The contractual relationship between the accommodation provider and the client is governed by the accommodation contract concluded between the accommodation provider and the client, and these GTC. In matters explicitly not regulated, the relevant provisions of the Civil Code shall apply. The individual agreements contained in the accommodation contract take precedence over the provisions of these GTC.

Article I.
Reservation and Accommodation Conditions

  1. The client sends a request for accommodation (hereinafter referred to as "Order") via the electronic reservation form available on the accommodation provider's websites www.apartman-sova.com and www.nora-apartments.com/sova. By properly filling in the reservation form with all required details and sending the completed Order to the accommodation provider, the client confirms that they have fully familiarized themselves with these GTC, agree with them, and recognize them as the conditions and an integral part of the accommodation contract. The client is obliged to fill in the details in the reservation form completely and truthfully. The accommodation contract is concluded at the moment the client pays a deposit of 100% of the accommodation price stated in the sent reservation form. The spa or recreational fee is included in the accommodation deposit. By concluding the accommodation contract, the client confirms that they have received all necessary information from the accommodation provider according to these GTC.
  2. The deposit for the total accommodation price is 100% according to these GTC, and the client is obliged to pay it without undue delay after sending the reservation form. If this is not done, the Order is not considered binding. The deposit is considered paid when the corresponding amount is credited to the accommodation provider's bank account.
  3. Immediately after concluding the accommodation contract, the accommodation provider will send the client an email confirming the receipt of the Order and payment (hereinafter referred to as "Reservation").
  4. Pets (dogs, cats, etc.) are not allowed.
  5. Extra beds are not available in the accommodation facility. If one child aged 0–3 years is listed in the Order, a baby cot will be provided.
  6. The client undertakes to adhere to the accommodation facility’s house rules, which are also available on the accommodation provider's website. By sending the Order, the client confirms that they have familiarized themselves with the house rules.
  7. The client is responsible for any damage caused to the accommodation provider's property, whether by themselves or by persons using the accommodation or other services of the accommodation provider with the client's knowledge or whom the client has allowed access to the accommodation facility.
  8. If the client wishes to use accommodation or other services based on purchased vouchers or gift certificates, they must do so within one year from the date of issuance. The use of vouchers and gift certificates must be indicated in the Order.

Article II.
Changes in Reservation

  1. In case of circumstances that prevent the accommodation provider from providing accommodation according to the Reservation, and if it is possible to offer the client other accommodation of the same or similar quality, the accommodation provider is entitled and obliged to make appropriate changes. The accommodation provider is obliged to inform the client in writing about the conditions of this change without undue delay. The client is entitled to withdraw from the accommodation contract in case of disagreement with the change. In such a case, the accommodation provider is obliged to return all payments made by the client so far. The provisions regarding cancellation fees will not apply in this case.
  2. If the client does not withdraw from the accommodation contract within 5 days after receiving the notice about the change in the Reservation, it is considered that they agree with the change.

Article III.
Price and Payment Conditions

  1. The total accommodation price refers to the accommodation price stated in the Order as the price for the corresponding room for the number of persons listed in the Order, including taxes and the spa or recreational fee.
  2. The accommodation provider is not entitled to unilaterally increase the accommodation price during the validity of the Reservation, except in the following cases:
    1. If there is a change in the Reservation (e.g., number of persons, etc.),
    2. If there is a change in the legal regulations or VAT rates and/or the spa or recreational fee.
  3. By providing their payment or credit card information when concluding the accommodation contract (including the card number), the client agrees that the accommodation provider may use their card to satisfy financial claims against them, particularly to pay for the accommodation price or other services, as well as to cover any fees specified in these GTC, including any damage caused by the client or persons who used the accommodation or other services with the client's knowledge or whom the client allowed access to the accommodation facility.

Article IV.
Check-in and Check-out

  1. Check-in is possible no earlier than 14:00 on the first day of the accommodation period stated in the Reservation, unless otherwise agreed.
  2. Check-out must take place no later than 10:00 on the last day of the accommodation period stated in the Reservation, unless otherwise agreed, including vacating the parking spaces.
  3. In case of delay in check-out, the client is obliged to pay a late check-out fee as follows:
    1. 50% of the room rate per night for late check-out between 10:00 AM – 01:00 PM.
    2. 100% of the room rate per night for late check-out after 01:00 PM.

The fee will be calculated in these cases based on the current price list of the accommodation facility valid and effective at the time of the client's delay in checking out from the accommodation facility.

Article V.
Cancellation of Contract and Cancellation Fees

  1. The client has the right to cancel the accommodation contract in writing at any time before the start of the accommodation, due to the accommodation provider's breach of contract, without being obliged to pay cancellation fees.
  2. In case of cancellation for other reasons or when the accommodation provider cancels the contract due to reasons specified by law or these GTC, the client is obliged to pay a cancellation fee specified in these GTC.
  3. The amount of the cancellation fee is agreed upon depending on the time remaining from the day the notice of contract withdrawal is delivered until the day of arrival at the accommodation specified in the Reservation. Specifically, it is then determined as follows:
    1. If the contract withdrawal notice for accommodation is delivered no later than 15 days before the possible check-in time at the accommodation facility (i.e., no later than 15 days before 10:00 AM on the first day of the accommodation period specified in the Reservation), no cancellation fee will be applied to the client.
    2. If the withdrawal from the accommodation contract is delivered after this date, but within 14 hours of the possible arrival at the accommodation facility (i.e. by 10:00 a.m. on the first day of the accommodation period specified in the Reservation), the client will be charged a cancellation fee of 100% of the total accommodation price.
  4. If the client does not arrive at the accommodation facility by 12:00 AM on the first day of the accommodation period, and does not inform the accommodation facility about a late arrival, the accommodation provider may cancel the accommodation contract. In such a case, the client is obliged to pay 100% of the total accommodation price.
  5. The withdrawal from the contract must be in written form and must be delivered to the other party. 
  6. The accommodation provider is entitled to terminate the accommodation contract without notice before the agreed term if the client and/or accompanying persons, despite a warning, grossly violate their obligations under the contract, these terms and conditions, the accommodation facility’s rules, as well as the legal regulations of the Czech Republic. In the event of such termination by the accommodation provider, the client is obligated to pay 100% of the total price specified in the Reservation, including the price of any additional services, provided these were ordered and used by the client.

Article VI.
Complaints and Information about Alternative Dispute Resolution

  1. The client is entitled to complain about the quality of the accommodation provided, if it does not correspond to the quality and extent stated in the Reservation. The accommodation provider is obliged to investigate the circumstances of the complaint without undue delay and, in the case of a justified complaint, remedy the defective condition. The client must submit the complaint to the accommodation provider without undue delay after discovering the defect. Late complaints will not be considered.
  2. The authority responsible for the out-of-court resolution of disputes between the accommodation provider and the client arising from the accommodation contract (consumer disputes) is, pursuant to Section 20e, letter d) of Act No. 634/1992 Coll., on Consumer Protection, as amended, the Czech Trade Inspection, with its headquarters at Štěpánská 567/15, 120 00 Prague 2, ID No. 00020869, website: http://www.coi.cz or another entity authorized by the Ministry of Industry and Trade.

Article VII.
Data Protection

  1. In accordance with the Regulation (EU) 2016/679 of the European Parliament and the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), the accommodation provider, as the data controller, hereby informs about the details of data processing and the rights related to the processing.
    The accommodation provider processes the client’s personal data for the purpose of handling orders, reservations, concluding, and fulfilling contracts related to the services it offers and provides, as well as in cases required by law, specifically the local fees law for the purpose of collecting fees for spa or recreational stays or fees for accommodation capacity, and the foreigners' residence law, when the provision of personal data is mandatory.
    In the cases mentioned above, the accommodation provider is entitled to process the client's personal data even without their consent. 
    Personal data is processed only to the extent required by law or to the extent necessary, including basic contact details and identification data of the individual. The accommodation provider processes personal data as the controller, or its contractual processors, either automatically or by other means.
    Any persons who come into contact with personal data are obliged to maintain confidentiality regarding the provided personal data as well as the security measures taken to protect it. This obligation persists even after the termination of their legal relationship with the accommodation provider or its contractual processor.
  2. Under the conditions established by the GDPR, the client has the following rights:
  1. Further information on the processing of clients’ personal data can be obtained at the address info@apartman-sova.com.

How can you contact us?

For any comments and inquiries regarding personal data protection and to exercise your rights under legal regulations, especially under the GDPR, you can contact us using the following details:

Rise Owl Apartments s.r.o. Trnitá 500/9, Brno 602 00,
Email: info@apartman-sova.com

Article VIII.
Final Provisions

  1. These GTC, within the meaning of Section 1751 et seq. of the Civil Code, govern the procedure for concluding, form the content of, and constitute an integral part of the accommodation contract concluded between the Client and the Accommodation Provider.
  2. If these GTC require that a legal act be in written form, such requirement is deemed fulfilled if the legal act is made by letter, fax, or e-mail.
  3. The Accommodation Provider may amend and supplement these GTC to the full and unlimited extent in electronic form. The updated version of the GTC will always be published on the Accommodation Provider’s websites www.apartman-sova.com and www.nora-apartments.com/sova and shall become effective at the moment of publication.
  4. In matters not covered by these GTC, the Client and the Accommodation Provider agree to be governed by the legal regulations of the Czech Republic and to resolve any disputes preferably by mutual agreement.

These Terms and Conditions shall come into effect on January 1, 2025.